Madrileña Red de Gas is undertaking a project to digitize its gas distribution network, with the challenge of deploying smart meters for nearly one million customers. For this undertaking, it has selected the OpenGate Smart Metering solution in a project developed in collaboration with TTech, combining an IoT platform and expertise in technological integration to ensure a robust and scalable implementation.

The project’s goals are to improve operational efficiency, optimize customer service quality, and lay the foundation for new digital services based on reliable and detailed consumer data.

OpenGate’s role in the solution

OpenGate provides a centralized platform for:

  • Automatic acquisition of readings from smart meters deployed in the field.
  • Unified management of devices and communications, regardless of manufacturer or technology, with NB-IoT and LoRaWAN communications.
  • Data processing and normalization from multiple sources.
  • Integration with business systems (billing, customer service, operations).
  • Device status monitoring, including battery, connectivity, and signal quality.
  • Event and alarm management for tampering, outages, or technical incidents.
  • Automation of operational processes, such as provisioning, reconnection, and maintenance.

Key benefits for para Madrileña Red de Gas

The joint implementation of OpenGate and TTech allows Madrileña Red de Gas to:

  • Delete manual readings and reduce operational errors.
  • Access near real-time consumption data.
  • Improve billing accuracy.
  • Reduce the number of field incidents thanks to remote fault detection.
  • Optimize maintenance management with objective information on device status.
  • Increase customer satisfaction through more transparent consumption information.
  • Ensure system scalability as the number of meters grows.
  • Strengthen operational and data security.

Conclusion

The collaboration between OpenGate and TTech has allowed Madrileña Red de Gas to evolve towards a more digital, efficient and data-driven operating model, driving the modernization of its distribution network and enabling new management and service capabilities.